Welcome to Florist Fitzrovia's online flower delivery service. These Terms & Conditions outline the rules and responsibilities related to the ordering, delivery, payment, and cancellation of flowers and associated products from our e-commerce platform. They are designed to ensure clarity and fairness in your dealings with us, whether you are based in Fitzrovia or neighbouring areas. Your use of our website and services constitutes acceptance of these terms. Please read them carefully before placing your order.
These Terms & Conditions apply to all purchases made through the Florist Fitzrovia website for delivery within Fitzrovia and the surrounding areas. By placing an order, you agree to abide by these terms and acknowledge that they form a binding contract between you and Florist Fitzrovia. Additional promotions or specific products may have supplementary terms; in any such instances, all terms will be clear at the point of purchase or on associated promotional material.
1. Product Selection: Browse our website and add your preferred flowers or products to your online shopping basket. Each product page provides descriptions, images, and information to help you make your choice.
2. Checkout and Order Submission: Once you have finalised your selection, proceed to checkout. You will be prompted to provide delivery information, including the desired date, recipient's details, and any personal message you wish to include.
3. Order Confirmation: After you submit your order, you will receive an on-screen confirmation and, shortly after, an order summary via email. This confirmation acts as an acknowledgment of your request, not as acceptance of the order. Acceptance occurs on dispatch of your order from our premises.
4. Availability: Florist Fitzrovia strives to offer all products as listed. In the event a particular flower or item is unavailable (for instance, due to seasonal factors), we will substitute with a similar product equal in value and style. You will be notified should a significant substitution be necessary; minor adjustments may be made at our discretion to preserve the overall arrangement and integrity of your bouquet.
5. Delivery: Orders placed for online flower delivery Fitzrovia and its neighbouring areas are delivered by our trusted drivers or via reputable courier partners. Standard delivery times and available slots are displayed at checkout. While we strive to meet your chosen delivery window, unforeseen circumstances (such as traffic or weather) may cause delays. If delivery is unsuccessful due to incorrect or incomplete address details, additional delivery charges may apply for redelivery.
1. Accepted Payment Methods: We accept major credit cards, debit cards, and other payment solutions as advertised on our website. All payments are securely processed at the point of order using industry-leading encryption. No payment information is stored by Florist Fitzrovia after the transaction completes.
2. Pricing: All prices displayed are inclusive of applicable UK VAT. The final amount payable, including delivery charges (if any), will be clearly shown before you confirm your order.
3. Payment Confirmation: Successful payment processing is a prerequisite to order acceptance. Should your payment not be authorised, your order will not proceed and you will be informed accordingly.
1. Cancelling Orders: If you wish to cancel your order, please do so as soon as possible. Cancellations are accepted provided the order has not been prepared or dispatched. Given the perishable nature of flowers, once your order has entered the creation or delivery phase, cancellation may not be possible.
2. How to Cancel: To request a cancellation, use the contact form on our website referencing your order number and reason for cancellation. Our team will confirm if your cancellation is possible and outline any applicable refund details.
3. Amendments: Should you need to amend delivery details or alter your order, contact us immediately after placing your order. Amendments are subject to the same conditions as cancellations and may not be possible after a certain stage of processing.
4. Refunds: Where a cancellation is accepted, refunds will be processed using the original payment method. Please allow several business days for funds to appear in your account, depending on your card issuer or bank policy. No refunds can be issued for orders that have already been dispatched or delivered, except in cases where the product is proven to be faulty or not as described.
1. Perishable Products: Due to the perishable nature of flowers, returns are generally not required. However, if you are dissatisfied with the product quality or if an incorrect item has been delivered, contact us within 24 hours of delivery with photographs and a detailed description. This will help us resolve your concern quickly.
2. Refunds and Replacements: For substantiated complaints regarding damaged, poor-quality, or incorrect products, we offer either a replacement or a full/partial refund, as appropriate. Our team will clarify next steps based on your individual case.
3. Non-Perishable Items: Any non-perishable gifts or accessories supplied by Florist Fitzrovia may be subject to standard statutory return rights under UK law, provided they are returned in original condition and packaging. Return shipping instructions will be provided upon request.
1. Service Commitment: Florist Fitzrovia is committed to delivering excellent customer service and quality flowers. However, our liability is limited to the total price paid for the order in question. We do not accept liability for indirect, incidental, or consequential losses, including loss of enjoyment, loss of business, or personal disappointment arising from use or inability to use our delivery service.
2. Force Majeure: We are not responsible for delays or failures in delivery arising from events beyond our reasonable control, including (but not limited to) acts of God, adverse weather, transport strikes, or other unforeseen disruptions.
3. Information Accuracy: Product descriptions, images, prices, and delivery details are correct to the best of our knowledge at the time of publication. However, small variations may occur due to the natural variety of flowers and seasonal changes. Where significant discrepancies are apparent, we will inform you at the earliest opportunity and provide suitable alternatives or remedies.
4. Customer Responsibility: It is the customer’s responsibility to provide complete and accurate recipient and delivery details. We cannot be held liable for any failed or delayed deliveries resulting from incorrect or incomplete information supplied by the customer at the time of order.
Florist Fitzrovia is dedicated to respecting your privacy and complying with applicable data protection laws. We process personal information strictly for the purpose of fulfilling your order and, where consented to, sending occasional updates or offers. We do not share your information with third parties except as necessary for order processing. Full details on data handling are available in our Privacy Notice available on our website.
All website content, images, graphics, product descriptions, and branding are the intellectual property of Florist Fitzrovia or its content suppliers. Reproduction, distribution, or use of any content without our prior written consent is not permitted.
Florist Fitzrovia reserves the right to update or amend these Terms & Conditions at any time. Updated terms will be posted on our website and will take effect immediately on publication. Continued use of our website or services following updates is deemed acceptance of the revised terms. We recommend you review these terms each time you order.
No person other than Florist Fitzrovia and the individual customer making the purchase shall have any rights to enforce any of these terms under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
If any provision (or part-provision) of these Terms & Conditions is found to be invalid, illegal, or unenforceable by any competent authority, the remainder shall remain in force as far as legally permissible.
These Terms & Conditions and any contract arising from your use of our e-commerce platform are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts located in England. Nothing in these terms affects your statutory rights.
If you have any questions regarding these Terms & Conditions, placing orders, or our services for flower delivery Fitzrovia, please contact us using the contact form provided on our website. Our customer care team is ready to assist with any queries or concerns.
These Terms & Conditions apply to all online flower delivery customers in Fitzrovia as well as neighbouring locations serviced by Florist Fitzrovia. Whether you are ordering for delivery within central Fitzrovia or to nearby streets and areas, please ensure you read and accept these terms prior to confirming your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 55 Rathbone St, Fitzrovia, London, W1T 2NH.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Fitzrovia, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Fitzrovia.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
