At Florist Fitzrovia, we are committed to delivering fresh, beautiful flowers to households and businesses in the Fitzrovia area. As your trusted local florist, we put customer satisfaction first and back every order with our Fresh Flowers Guarantee. Please review our comprehensive policies for returns, refunds, damaged-on-arrival reports, and complaints below.
We believe in the quality and freshness of our flowers, and we promise that every bouquet or arrangement sent out from our Fitzrovia studio meets the highest standards. If your delivery does not meet your expectations for freshness, please let us know so we can address your concerns promptly.
If your flowers arrive in a damaged condition, we are here to help. Please inspect your delivery as soon as possible upon receipt. Should you notice any damage—such as crushing, wilting, or broken stems—please notify us on the same day of delivery whenever possible. Providing a clear photo of the damage will help us resolve the issue quickly and to your satisfaction.
We guarantee that our flowers will remain fresh for a minimum of five days from the date of delivery, provided the care instructions included with your bouquet are followed. If your flowers wilt or deteriorate prematurely within this freshness window, please contact us with your order details and a description or photograph of the issue. In the unlikely event that our flowers do not live up to our promise, we will make it right.
Your satisfaction is our priority. In cases where your flowers arrive damaged or do not meet our freshness standards, we offer the following options:
If you have a concern, complaint, or are dissatisfied with any aspect of our service or product, we encourage you to contact us promptly. Please provide your order reference, a description of the issue, and any supporting details such as photos. Our team will acknowledge your complaint quickly and aim to resolve it within 48 hours, keeping you updated throughout the process.
Florist Fitzrovia is proud to serve our neighbours in Fitzrovia, offering reliable, personal service to homes and local businesses alike. Thank you for choosing us as your trusted florist. Your feedback helps us improve and ensures that everyone in Fitzrovia receives the highest quality fresh flowers every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
